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Theory U – Listening through Fields of Conversation
Categories: Fagligt

Otto C. Scharmers Theory U is a very useful tool in daily life. One of the best is the Levels of listening.

LEVELS OF LISTENING
Listening 1: from habits
Downloading – habits of judgment –> reconfirming old opinions & judgments
Listening 2: from outside
Factual listening – noticing differences –> disconfirming [new] data
Listening 3: from within
Empathic listening –> seeing through another person‘s eyes; emotional connection
Listening 4: from Source
Generative listening (from the future wanting to emerge) –> connecting to an emerging future whole; shift in identity and self

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FIELDS OF CONVERSATION
1 – Downloading: Talking nice
Speaking from what they want to hear; Polite routines, empty phrases; Autistic system (not saying what you think)
2 – Debate: Talking tough
Speaking from what I think; Divergent views: I am my point of view; Adaptive system (say what you think)
3 – Dialogue: Reflective inquiry
Speaking from seeing myself as part of the whole; From defending to inquiry into viewpoints; Self-reflective system (reflect on your part)
4 – Presencing: Generative flow
Speaking from what is moving through; Stillness, collective creativity, flow; Generative system (identity shift: authentic self)

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